Delivery And Charges


Delivery charges are calculated upon checkout based on the following order total amount of your purchased items. Customers please make sure to select the appropriate options of Delivery Method to calculate the delivery fees.

Order Total Amount Delivery Charges Estimated Delivery Time
Purchase below HKD800 S.F. Express - Postage Pay On Delivery By Customer 3-5 business days

Purchase HKD800 or more Free Local Delivery 3-5 business days

Pick-Up In Store Your order shipped to our shop is free of charge 1-2 business days


Remarks:


A. Local Delivery

  • Your order will be delivered using a courier service after the order has been placed. And a Delivery Confirmation Email will be sent to you once your order is dispatched. Our courier partners include S.F. Express (SF) and other third party logistics companies.
  • The expected delivery time for the above is for reference only and the working day does not include Saturdays, Sundays and public holiday.
  • Purchase below HKD800, your order will be delivered using S.F. Express courier service with below charges to be paid to delivery staff by customers:
    • 1-3 kg:  HK$28;
    • 3.1-5 kg:  HK$34;
    • After 5 kg:  Every 0.5kg, added HK$3
    An additional HK$30 service charge will be applied to Hong Kong's remote areas, residential address and non-industrial / commercial shipping address. No service charge applies if the delivery address is S.F. Express Shop for self pick up.
  • Purchase HK$800 or more, free local delivery service will be provided to our customers. It is only applicable for Hong Kong, including Hong Kong Island, Kowloon and New Territories, directly to residential or commercial shipping address (except Tung Chung, the airport, postal address, restricted area, outlying islands and overseas). For buildings without lift or located in remote area, there will be additional delivery charge to be paid to delivery staff.
  • If an item in your order is out of stock, we will contact you with an estimated delivery date. And your order will be delivered all together when the restocked items are available.
  • Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.
  • We will not take responsible for the postal parcel which go missing or are delayed under the following circumstances :
    • The recipient could not be reached or is not available at the address;
    • Inaccurate or incomplete delivery addresses information;
    • Incorrect and invalid contact number.
  • We advise you to group your items in one order to save on multiple delivery charges. We cannot group two distinct orders placed separately, and delivery charges will apply to each of them.

B. Pick-Up In Store

  • Pick-Up In Store provides you with a more convenient way to pick up your online orders. Customer will receive a Store Pick Up email when your order has arrived in shop. You are required to bring along with the email to pick up your order at our shop within 14 days after receiving the email (the email can be printed or you can also show it on your tablet or mobile).
  • Shop Address:
    Medwell (Asia) Company Limited │ Medwell Healthcare Company Limited
    Unit 6, L1 Floor (Basement), Mirror Tower, 61 Mody Road, Tsim Sha Tsui East, Kowloon (East Tsim Sha Tsui MTR Station Exit P2).